Shipping Information
Free Shipping:
- Orders over $150 qualify for free shipping within Canada, $200 for the USA.
- Note: We cannot ship plants, seashells, sage, or feathers to the USA.
International Orders:
- Actual shipping charges apply to all international orders.
- Customers are responsible for ensuring items can be legally imported. We do not issue refunds for customs/importer errors.
Order Processing & Tracking:
- Orders ship within 1-4 business days.
- If your tracking status shows “Label Printed”, the courier has not yet picked up your package.
- Tracking information will be sent via email with your invoice. You can find the tracking number in the comments section of the PDF invoice.
Shipping Costs & Adjustments:
- Our website’s automated shipping calculations may not always be accurate due to package sizes and product combinations. If an adjustment is needed, we will email you with available options.
- Oversized or heavy items may be subject to UPS shipping rates at our discretion.
- Shipping to a commercial address is typically cheaper than a residential one.
Returns & Damages:
- We do not accept returns. Please request additional photos or join one of our live shows to ensure satisfaction before purchasing.
- In the rare event of a damaged package, document the damage with UPS before opening. Take clear photos and contact UPS immediately.
We ship from Langley, BC, Canada and have been proudly serving customers for 43 years.